Support Management Tools for Your Customer Support Representatives
MarketPowerPRO provides the online tools you need to offer support as a way to relieve pressure from your support department. The more that support can be transitioned to the web, the less calls your customer service representatives are required to field.
This not only helps to create a better work environment for them, but allows you to maintain fewer staff when users have access to online help outlets.
Your customers and distributors will require support and MarketPowerPRO provides the tools that you will need to assist them, including:
Allows for the configuration of a Frequently Asked Questions feature and allows you to build its base for CSRs as your company grows.
Assign a manager to a trouble ticket category and allow for tracking of the ticket through to resolution.
Provides your users an outlet for making suggestions that you can choose to implement or ignore.
Unfortunately, you will have returns however MarketPowerPRO gives you the tools you need to manage them.
Enter, view and append notes for each of the users (customers, distributors, etc.) in your organization.