Support Management Tools for Your Customer Support Representatives
MarketPowerPRO provides the online tools you need to offer your own support department. The more that support can be transitioned to the web, the less calls your customer service representatives are required to field. Without Support Management tools, support teams can become overwhelmed and operate inefficiently
This not only helps to create a better work environment for them but allows you to maintain smaller support staff when users have access to online help outlets.
Your customers and distributors will require support and MarketPowerPRO provides the tools that you will need to assist them, including:
- FAQ Management
Allows for the configuration of a Frequently Asked Questions feature and allows you to build its base for CSRs as your company grows.
- Trouble Tickets
Assign a manager to a trouble ticket category and allow for tracking of the ticket through to resolution.
- Wishlist Management
Provides your users an outlet for making suggestions that you can choose to implement or ignore.
- RMA Management
Unfortunately, you will have returns however MarketPowerPRO gives you the tools you need to manage them.
- User Notes
Enter, view and append notes for each of the users (customers, distributors, etc.) in your organization.